SHIPPING POLICY

Overview

At TrivesGo, we offer shipping through different channels depending on how and where you purchase our products. Please review the details below carefully.

Order Processing

  • Orders are typically processed within 1–3 business days after confirmation

  • Orders are not processed on weekends or public holidays

  • During periods of high demand, processing times may be slightly extended

Shipping Methods

We currently offer shipping through:

  • Amazon (United States and future European marketplaces)

  • Direct international shipping from Chile (via FedEx or similar carriers)

Shipping method depends on the purchase channel.

Shipping from Chile (International Orders)

For orders shipped directly from Chile:

  • Orders are shipped via international carriers such as FedEx

  • Delivery times vary depending on the destination country

  • Estimated delivery times are provided at the time of purchase

Customs, Duties, and Taxes

International shipments may be subject to:

  • Import duties

  • Customs fees

  • Value-added tax (VAT)

These charges are:

  • Determined by the destination country

  • Not included in the product price or shipping cost

  • The responsibility of the customer upon delivery

TrivesGo is not responsible for delays caused by customs processes.

We recommend checking your country’s import policies before purchasing.

Shipping via Amazon

If your order is placed through Amazon:

  • Shipping, delivery times, and returns are managed according to Amazon’s policies

  • Customers should refer to Amazon for tracking, shipping updates, and initial returns

Tracking Your Order

  • Once your order is shipped, you will receive a tracking number via email

  • Tracking information may take up to 48 hours to update

Shipping Delays

Delays may occur due to:

  • High order volume

  • Carrier delays

  • Customs clearance processes

If your order has not arrived within a reasonable timeframe, please contact us at: info@trivesgo.com

Lost or Damaged Shipments

If your order arrives:

  • Damaged, or

  • Is lost in transit

Please contact us as soon as possible with:

  • Your order details

  • Photos (if applicable)

We will evaluate the case and provide an appropriate solution.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

TrivesGo is not responsible for:

  • Delays or losses caused by incorrect or incomplete addresses

Returns and Refunds

For information about returns and refunds, please refer to our:

  • Refund Policy

  • Warranty Policy

Contact

For any shipping-related inquiries: info@gmail.com