REFUND POLICY

At TrivesGo, we want you to be fully satisfied with your purchase. If for any reason you are not, please review our return policy below.

You have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must:

Be unused and in the same condition as received
Be in its original packaging, including all accessories, manuals, and inserts
Include a receipt or proof of purchase

Items that do not meet these conditions may not be accepted.

To initiate a return, please contact us at: info@trivesgo.com
Subject line: “Return Request”

Please include:

Once your request is approved, we will provide instructions on how and where to send your package.

Important: Returns sent without prior authorization will not be accepted.

Please inspect your order upon arrival. If your item is:

We do not accept returns for:

Products that have been used or show signs of wear
Items damaged due to misuse, improper charging, or failure to follow instructions
Final sale items or gift cards
Products returned without original packaging or components

We do not process direct exchanges.

If you wish to exchange a product:

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved:

Customers are responsible for return shipping costs, unless the item is defective or incorrect
Original shipping fees are non-refundable

If you purchased your product through Amazon:

Returns within the first 30 days must be handled through Amazon’s return system
After 30 days, please contact TrivesGo directly for warranty support

Policies